FAQ

What is G-Rollz?

At G-ROLLZ, we redefine innovation by perfecting the essentials. Our high-quality, natural products are meticulously crafted in-house using premium materials, ensuring top-tier functionality and standout design. Collaborating with leading creative partners, we seamlessly blend artistry with practicality to deliver products that not only stand out but consistently exceed expectations.

How can I purchase G-ROLLZ products?

G-ROLLZ products are exclusively available through B2B channels. To access our full product catalog, simply register for an account on our website. Once your registration is submitted, our team will promptly review and approve your account, giving you instant access to pricing and ordering options.

What is the shipping policy?

At G-ROLLZ, we offer free shipping to the USA for all orders above $150. Your order will typically arrive within 3–5 business days, depending on your location. Once shipped, a tracking number will be sent to your email so you can monitor your delivery.

What payment methods are accepted?

We offer flexible payment options to suit your needs. G-ROLLZ accepts credit card payments and bank transfers for all orders. For larger or bulk purchases, we also provide the option for invoice payments.

How can I track my order?

As soon as your order is dispatched, you’ll receive an email with a tracking number. Use this to keep an eye on your order’s journey from us to you.

Do you offer international shipping?

Yes, G-ROLLZ ships worldwide! We provide free shipping to the USA, while shipping to other international destinations remains free but may have additional delivery time considerations based on your location. For specific details, feel free to contact our customer service team.

How can I become a G-ROLLZ retailer?

Joining the G-ROLLZ family as a retailer is easy!

1. Head to our website and click the ‘Register Now’ button on the home page or the ‘Create Account’ option on the login page.

2. Fill in the required business details and submit your application.

3. Approval typically takes less than 24 hours.

Once approved, you’ll gain access to exclusive wholesale pricing and ordering features.

What is your return policy?

We accept returns for defective products within 14 days of receipt. If you encounter any issues with your order, please contact our customer service team, and we’ll guide you through the return process to ensure a hassle-free experience.

It would help a lot to also share your reason and an image while we get it back, it would help speed up the process.

How can I stay updated on new G-ROLLZ products?

Stay in the loop by subscribing to our newsletter or following us on social media. You’ll be the first to know about new products, collaborations, and special offers.

Who can I contact for further questions?

Got a question that wasn’t covered here? We’d love to help! Reach out to us anytime at hey@grollz.com, and our team will assist you.

We’re here to help!

At G-ROLLZ, we’re dedicated to making your experience smooth and satisfying. If you need further assistance, don’t hesitate to contact us. Thanks for being part of the G-ROLLZ community!